Our guidelines are designed to ensure that all of our guests are able to fully enjoy their spa experience. An important aspect of relaxation is allowing time to do it properly and thus we recommend you allow a minimum of two hours for your spa journey. Ensure you allow time to use the Gulfstream Hydrotherapy Pool and Relaxation Garden. We recommend that you arrive 60 minutes prior to your treatment to enjoy the hydrotherapy pool in a relaxed manner. Swimwear is essential when using the hydrotherapy pool.
YOUR APPOINTMENT
To maximise your experience, we ask you to arrive 15 minutes prior to your treatment time. This time will be used for your personal consultation and for you to relax in your surroundings.
Some of our therapies may not be suitable for all clients; this will be determined in your pre-appointment consultation. Arriving late may interfere with your treatment and in some cases may be forced to reschedule your appointment. All appointments will end at their scheduled times so that the next guest will not be delayed.
Spa robes, towels and personal lockers will be provided on arrival.
To preserve a peaceful atmosphere, we request that all phones and digital devices are switched off before entering the spa.
CANCELLATIONS
We require a minimum of 24 hours notice should you need to make a cancellation and a minimum of 48 hours notice for groups of three or more. Cancellations made within the above timeframe will incur a fee of 50% of the treatment booked; cancellations made within 12 hours will be charged the full price of the treatment. No-shows will be charged 100% of the treatment price, this will automatically be charged 30 minutes from your scheduled treatment time.